Combined – Active Medicare Supplement Billing Issue January 1, 2019.

It has come to our attention that a system’s error resulted in premium payments being withdrawn from Combined Medicare Supplement policy holders’ bank accounts twice. This “double draft” only impacted active policy holders with a draft date of 01/01/2019.

We apologize for any inconvenience this may cause your clients. Our bank is in the process of reversing the erroneous transactions, which will result in a refund of the duplicate premium.

If your client incurs any overdraft fees specifically related to this duplicate draft, please have your client provide us a copy of their bank statement, noting their policy number. Our fax number is 866-545-8076, or they may mail to us at P.O. Box 14207, Clearwater, FL 33766-4207

Thank you.

For agent use only. Not for use with consumers. Plans offered by Combined Insurance Company of America. Not affiliated with the United States government or the federal Medicare program. Some plans may not be available in all areas. Certain exclusions and limitations may apply.

Administrative Address: PO Box 14207 | Clearwater, FL 33766-4207 | USA | Phone #855-278-9329